Topic

For ticket buyers

Locate tickets, resolve payment or entry issues, and understand refunds and privacy.

6 articles

Find your ticketsLearn how tickets are delivered after checkout and what to do when the email has not arrived.Contact the event organiserUnderstand which questions belong to the organiser and when Tixi Ticket support can assist.What is this charge from Tixi Ticket?Match a bank-statement entry to a ticket order and report an unfamiliar payment safely.Refunds for ticket buyersUnderstand how refund requests, approved refunds, and event cancellations are handled.Your ticket will not scanFollow practical steps for resolving a QR-code problem at the entrance.Your data and privacyLearn how buyer information is used, shared, and retained, and how to exercise privacy rights.